29 High Performance Business Support Services KPIs (PowerPoint PPTX)

We have compiled a list of Business Support Services (HR, IT and Finance) KPIs which can be used across multiple industries. The KPIs are applicable across all levels of management.

What does this document cover –
•  Description of the KPI
•  KPI Name
•  KPI Formula
•  Unit of measurement
•  The direction in which the KPI trend should move
•  The recommended frequency of measurement

This PPT provides a comprehensive suite of KPIs tailored for high-performance business support services. Each KPI is meticulously defined with a clear formula, unit of measurement, polarity, and recommended frequency of measurement. These metrics are designed to ensure compliance with senior leadership guidelines and drive continuous improvement across HR, IT, and Finance functions.

The KPIs cover critical areas such as days of receivables, pendency of gratuity, PF, and superannuation payments, and service charges for tax, audit, and forex. Each KPI is crafted to align with organizational goals, ensuring that performance trends are monitored and managed effectively. The document also includes KPIs for investor issues turnaround time, purchase order clearance schedule adherence, and supplier payments clearance schedule adherence, providing a holistic view of business support performance.

Utilization of software licenses, AMC costs, and SAP downtime are also addressed, ensuring that IT resources are optimized and downtime is minimized. This document is an essential tool for C-level executives looking to enhance their business support services through data-driven decision-making and strategic performance management.